Note that this job requires in-person work in San Francisco. Applicants must currently live in or be willing to relocate to San Francisco within 6 weeks of being hired (we will provide a stipend for relocation).

Who are We?

Assort Health builds industry-leading generative voice AI agents for over 100,000 patients, we are growing rapidly with the mission to make exception healthcare accessible anytime, anywhere, and for everyone.

Assort is led by Jon (Founder of Shimmer YC S21, 7 publications in healthcare AI, former UCSF med student, Stanford grad in top 3%) and Jeff (former Head of Product Engineering at Athelas/Commure, first engineer at Cameo, engineer at Facebook, Duke grad).

We are are supported by a top-tier institutional lead investor, Quiet Capital, as well as several angels, including the former CMO of Flatiron Health and board director of Athena Health, and the founders of Infinitus, Mercury, Mammoth Biosciences, and PathAI.

If you’re interested, please email directly at [email protected]. We are excited to share more and explore working together!

About the role

We are seeking a Director of Operations and Client Success to help us support our next >100,000 patients on our platform in 6 months.

We are looking for a self-starter who is ready to wear many hats, foster strong relationships with our customers, and build build and scale processes and strategy from zero-one. You’ll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset.

You will be responsible for building and operating the business behind our AI. This involves helping healthcare organizations understand and onboard to our products, identifying what to build next, and establishing foundational processes (supporting account needs, navigating billing, UX feedback) that will enable us to scale.

As time goes on, you will develop into a player-coach, not only contributing to the construction of our operations, but also mentoring those around you.

We are well-funded and offer competitive compensation, generous equity, and standard health benefits.

⚒️What you’ll do

• Lead customer onboarding and implementations for the next >100,000 patients in 6 months.
• Directly manage and resolve customer feedback and issues in a manner consistent with our company values.
• Identify product improvements and new product offerings to better support our customers and expand our impact
• Operate autonomously to develop processes and strategy from scratch.
• Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
• Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort.
• Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers.